Returns

Returns & Exchanges

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy. Please send an e mail requesting a returns number to mojoking@xln.co.uk, so that we know that there’s a problem and we will email you a form to complete and return with your item. We must be notified within 14 days from receipt of the item to exercise right to return. When returning items please ensure that they are carefully wrapped, so that they complete the return journey in tact. Please return using recorded delivery postage. We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery) with insurance for sending your item.

Post and Package

Free Post and Package applies to United Kingdom addresses only

SALE ITEMS MUST BE RETURNED IN 10 DAYS

Sale items are NOT refundable, and can only be exchanged or a credit-note will be issued against the purchase.

Please note returns will not be accepted on worn or misused goods. All original labels must be intact. Any items we receive without authorisation form will be sent back at a cost to you.

Returns and exchanges can also be made at the Mojo King Store in Roath, please retain your receipt and sales ID number. ( All exchanges within 28 days only online or instore)

Branch Address:

Mojo King,
Wellfield Court Arcade
Roath, Cardiff
CF243PB
Tel: +44 (0) 29 20499968

To cancel an order

Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods.

Refunds & Replacements

Refunds will only be provided to the original purchaser. Replacement items will be sent to you free of charge. The cost of the product bought will be refunded excluding the delivery charge inncurred when we sent out the inital delivery. Free deliveries will be free to customers keeping or exchanging a product. Free delivery will be deducted from your payed total at £3.95 if you require a refund on a item returned to us.

Any balance of refunds or exchanges will only be debited or credited against the card the original purchase was made through. This is to protect you against any potential card fraud.

All refunds will only be given once we receive our goods back and have inspected them.

Lost or Delayed Goods

In unfortunate circumstances when products/goods may be lost or delayed, we will track our parcel through the courier service and inform you of the outcome.

If by then you wish to cancel the delayed product, you will have to wait to receive the product and then return it to us. On return only then will we be able to give a refund.

In case of lost products we will have to investigate and inform you of the outcome. A refund will be given for lost products, however if the courier service informs that a signature was attained at the delivery address, we will then send you a copy of the signed form.
If we are satisfied that the product was delivered to the right address and we have confirmation of this then we will not refund.